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 Work Force Management

Corporate Brochure

Ebrochure | | 02.05.2015

CREATING SMILES ONE CALL AT A TIME

BREAKING OLD NORMS TO BUILD NEW BONDS
In an ever changing market of endless choices, a business’s most important currency is the loyalty and goodwill of its customers.

We understand the importance of maintaining customer loyalty, which is why we believe in creating insightful customer care solutions that engage customers by constantly evolving to meet emerging market scenarios.

OPENING A WORLD WHERE RELATIONSHIPS COME FIRST
Our belief in relationships being the cornerstone of success is the driving philosophy at our organisation. We work towards creating a constant dialogue between customers and clients, thereby aligning customer needs with our client’s vision.

1POINT1 - YOUR BUSINESS PROCESS PARTNER

BUILDING THE PATH TO SUCCESS - A CORPORATE BRIEF

OUR BACKGROUND
At 1POINT1, we believe in using an innovative approach through process customisations and technology to adapt to changing economic scenarios, which ensure that our ability to deliver is unparalleled.

Founded in the year 2014, we currently have 4 offices in strategic locations around the country; Mumbai, Gurgaon, Bangalore and Indore.

OUR PARTNERS 
We are the partners of choice for over 30 marquee clients, including some of the world’s Fortune 1000 companies.

As a leading provider for Information Technology Enabled Services (ITES) to businesses in various industries such as Telecommunication, Banking and Financial Services, Insurance, Airlines and Travel, NGO and Government sectors in the domestic market, our backbone is our extensive back-end support.

OUR INFRASTRUCTURE & PEOPLE

Every 1POINT1 location is a state-of-the-art center, that provides 360 degree site resources and a varied talent pool. Our teams of over 5,500 professionals are young, dynamic and led by industry veterans with years of experience across sectors and verticals. This allows us to support linguistic and specialised requirements through our seamless integration of people and technology.

SERVICES WITH A WIDE REACH - SERVICE CAPABILITIES
The Business Process Management landscape is changing and entering a new phase, where clients demand inclusive services to help them leverage value and grow their business. 

We do not believe only in cost optimization solutions for clients, but in growing into a value-leveraging service.

Our services leverage our automated sub process solutions, big data, business analytics, mobility, cloud delivery and industry-specific processing services.

We work to ensure that our wide bouquet of customer insight based services are available across industries and geographies, allowing us to be true partners in our clients’ growth and success.

Our Cross Industry solutions help our clients leverage our experience and expertise across  industries and geographies .
- Supply Chain Services.
- Employee Life Cycle Management Services 
- Customer Order Management Services           
- Accounts Payable and Receivable Services
- Customer Service Management
- Welcome Calls &Renewals
- Data and Business Analytics services
- Sales & Marketing Services
- Procurement Services
- Imaging and Content Development services
- Technology and CRM services

MAKING EVERY SECTOR A GROWTH OPPORTUNITY - INDUSTRY EXPOSURE
Versatility in the BPO sector is extremely important. As we expose ourselves to different market segments, the knowledge we gain allows us to help clients achieve increased market share, improved sales and higher CSAT while reducing the cost of acquisition.

TELECOM : 20%
RETAIL : 40%
BANKING &FINANCE : 12%
DTH : 09%
CONSUMER DURABLE GOODS : 15%
MARKET RESEARCH : 03%

MAKING YOUR MARK NATIONWIDE - NATIONAL FOOTPRINT

27 LANGUAGES: Every Indian is at least bilingual if not multilingual. With a talent pool spread across regions, this allows us to operate in over 27 languages, providing our clients with unprecedented reach.

5,000+ WORKING STAFF: Our centers are strategically located to tap into a rich talent pool of potential employees, each of whom is enthusiastic about their work and driven to succeed.

STRATEGIC CENTERS FOR REGIONAL LEADERSHIP
Gurgaon – Delivery Centre – 3 sites – 1500 seats
Indore – Delivery Centre – 265 seats
Bangalore – Delivery Centre – 450 seats
Navi Mumbai – Head Office – 2400 seats

TAILORING SYSTEMS THAT FIT YOUR NEED - SOLUTIONS BY 1POINT1
At 1POINT1, we focus not only on the process outsourced, but also identify the impact our delivery has on related processes. We recognize that improvement in one function, is the catalyst for improvement across other business functions. 

As such, we recommend solutions that will always have a positive impact across the entire business ecosystem. This allows us to create a Business Performance Roadmap for the organisation.

INDUSTRY FOCUSED SOLUTIONS
- Training content development & instruction design
- CRM & app creation and integration
- Knowledge base creation
- Customer profiling & demographics
- Transactional quality systems
- Performance management system
- Unit management systems
- Supply chain systems
- Market survey solution

OPENING THE DOOR TO GROWTH - 1POINT1 DIFFERENTIATORS
Our innovations are based on analytical insights into the business and are therefore specific to the needs of the individual clients. Through our deep domain knowledge, we are able to reduce the learning curve for clients.

The tools we use are a combination of propriety and off-the-shelf tools. By leveraging specific tools across processes we are able to gather specific insights that have been untapped till now. 

This helps us drive operational efficiencies.

1. Process automation to lower operational and transactional costs
2. Adaptive technology that helps undertake changes with ease and efficiency
3. Transforming and creating innovative solutions to match the respective industry and to work across industries
4. Cost effective solutions
5. Easy and quick reporting tools to facilitate better decision making for the principle and process owner
6. Easy scalability across diverse business verticals
7. Creating a transparent and easily approachable hierarchy

THE FOUNDATION FOR LASTING RELATIONSHIPSNSHIPS - CUSTOMER SERVICES
At 1POINT1 we believe that relationships build businesses. In a market scenario of fluctuating brand loyalty, a well-retained customer base is the foundation on which a business can build itself. As Business Process Partners, we play a crucial role by focusing on establishing and maintaining these important relationships between you and your customers.

CREATING VALUE OVER RELATIONSHIP LIFE CYCLE
- Performance Bench lining & Alignment 
- Meet Performance Metrics 
- Define Improvement Areas 
- Process Redesign 
- Technology Innovation
- Skill Realignment 
- Deliver Productivity Gains

UNDERSTANDING YOUR CUSTOMER - CUSTOMER CENTRICITY
Organisations seek repeatable, reliable and scalable processes at the lowest possible costs that are delivered with minimal inconveniences to their customers.

1POINT1 offers domain expertise, flexibility in pricing models and the will to be a partner.

STEP 1
Evaluate the competitive market and the financial upside of customer centricity.

STEP 2
Understand the current state of the business and identify the capability gaps.

STEP 3
Gain a consensus on the future state; and prioritise and plan a path to achieve this future state.

STEP 4
Measure the impact of customer centric transformation and refine strategies.

YOUR BUSINESS PROCESS PARTNER
Business goals today are like shifting goal posts and clients are looking for partners who are able to invest in long-term relationships.

At 1POINT1 we work with you continuously to understand your strategic objectives and how these objectives are dovetailed into BPO. Working constantly with you to align the BPO performance to those objectives, we are able to share industry insights to help align to changing market conditions or regulatory requirements.

Partnering Approach: 
We understand what true partnership means and are willing to invest ourselves completely in the relationship.

End-To-End Solutions:
Every result we hope to deliver will have a positive impact on the business as a whole. We do not allow ourselves to be held back by process metrics.

Relationships First:
Relationships are the foundation of our organisation. The nurturing of our relationships with your customers and with you is of foremost importance to us.

Value Based Approach:
In the past, cost reduction was the key factor for outsourcing. Today, relationships play a more important role than saving cost. And only by adding value, can we ensure that these relationships are nurtured and flourish. 

Technology for Innovation:
Technology is used efficiently and effectively to innovate and adapt to dynamic market situations.

Domain Knowledge and Expertise:
Our expertise extends over a variety of industry sectors and verticals. This allows us to impact your business outcomes in a positive manner.



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