Back Office Services

BACK
OFFICE SERVICES













Robust back office support is vital to any organisation delivering direct services to its customers.

Technology has never been more mainstream and today consumers use multiple channels to interact with a business and demand personalised services. On the other hand, updating web content, replying to e-mails, attending to chat windows, and listening to customers on social media while also managing mainstream operations can be overwhelming for businesses.

By partnering with 1Point1 for back office support, you can concentrate on your core business activities while we ensure that you have a competitive advantage in managing your administrative functions and customer interactions.




We offer a spectrum of services required by
enterprises to stay customer-centric and
invigorate their brand value.

TAILORED
  SOLUTIONS




EMAIL MANAGEMENT

CONTENT MANAGEMENT AND UPDATES

WEB CHATS

SOCIAL MEDIA MANAGEMENT

With a comprehensive suite of manual processes and cloud-based models, 1Point1 help you address all your email challenges. These include eliminating downtime, minimising the risk of data loss and eradicating spam & viruses. We deploy the necessary software systems to filter out unauthorised media attachments in emails sent into and out of your network.








Our strengths in technology deployment, software design, analytics, and customer service enable us to provide a suite of services required by modern enterprises. We help our clients address the new challenges brought by changing consumer expectations, market complications, emerging completion and regulatory pressures.

As hyper connectivity and digital technologies transform the landscape in unprecedented ways, we will help you market your business offerings faster than your competitors. And we ensure that your customer service capabilities through web and digital devices stay in line consistently please your patrons. completion and
regulatory pressures.

THE 1POINT1
ADVANTAGE




A qualified team of data analysts, customer service agents, content authors, social media managers and software developers nurtures the back office support functions for 1Point1’s clients.

We are committed to delivering optimal transformational results for your business with our solutions.

With our services, we enable your organisation to:

AT 1POINT1 BACK OFFICE SERVICES ARE

UNDERPINNED BY A FOCUS ON QUALITY AND PERSONALISATION. WE HUMANISE YOUR BRAND MAKING IT MORE APPROACHABLE AND RESPONSIVE TO CUSTOMER NEEDS.







TECHNOLOGY SERVICES
BUSINESS SOLUTIONS