A post graduate degree holder in marketing from a reputed B school in the University of Delhi, Anil also brings in comprehensive six sigma understanding in the BPO domain. In the past, he has managed large National and Regional roles with cross-functional capability in Quality, Operations, Training, Migration, MIS, Admin, Pre-Sales and IT. Having worked with companies like Aegis Ltd, Serco and Orion Dialog he has large multi-domain & location experience, along with vast knowledge in Business Excellence consulting and IT solution designing.
In his past avatars, he has been instrumental in improving performance in Quality, Agent C-SAT, Complaints percentage, Attrition, IVR Satisfaction, E-Sat and profitability. Over the years, he has developed a keen data driven approach with focus on process level improvement to control the variations at floor level. During his tenure at 1POINT1, the organization has seen considerable and consistent progress.