•  Customer Satisfaction
  •  Customer Satisfaction

Gain Market share with 1Point 1 Knowledge Solutions.

Casestudies | Bfsi | 01.06.15

OVERVIEW:

Industry: BFSI
Geographies: India

Solutions:
• Automation of manual processes

• Process Improvements completed.

• Real time visibility of productivity Gains.

Results:
Enhanced customer satisfaction, elimination of dependencies on people and enabling the client to increase market share.

BUSINESS CHALLENGES:

A leading stock brokering firm specializing in procurement, processing and distribution of financial information was not able to cope up with the pressure of increasing coverage of  securities in a growing market.

THE CLIENT:

Our client is a leading brokerage house in india.

OUR SOLUTIONS:

We set up a team of 120 resources in 
Mumbai, Gurgaon  and Bangalore with experience in financial data administration
- The team covers both simple and complex securities for Bonds and equities. -
• A specialized core team was set-up for supporting hybrid securities which are very complex in nature.

KEY RESULTS AND BENEFITS

25% increase in data management capacity for the client to support work on both NSE and BSE

Achieved 35% cost savings of data operations by achieving productivity gains and better process performance.

Helped create databases for the client which helped them in portfolio expansion.



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