•  Customer Satisfaction
  •  Customer Satisfaction

BPM with 1Point 1 Consulting Solutions

Casestudies | Teleshopping | 01.06.15

OVERVIEW:

Industry: Online Market Place
Geographies: India

Solutions:

• Robust  & scalable Technology platform delivered.

• Data Analytics capability created.

• Process Institutionalized.

Results:

Aside to cutting down on costs, helped the client increase its display capability online and continue to support the client in expanding the market place.

BUSINESS CHALLENGES:

A leading Online Market Place was struggling to manage over expanding product portfolio on its website with multiple resellers wanting to display products. Their current process was breaking down leading to reputational loss aside to revenue and valuation loss.

THE CLIENT:

Our client is a leading Online market place portal.

OUR SOLUTION:

We set up a team of 15 consultants to understand their current processes, identify the gaps.
Our team created a three month road map for sanitizing the entire system and suggested an outsourcing model to help them tide over the problem.

Technology solution was developed to ensure ease of operations for sellers and management of product portfolio.

A pilot was conducted over a four week period to showcase efficacy of the system.

KEY RESULTS AND BENEFITS

85% increase in data management capacity for the client to support work.
Achieved 55% cost savings of over  a six month period.
Technology solution provided was scalable for the client to accommodate growing market needs.

 



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