TELECOM AND
BROADCASTING

“THE UNTAPPED POTENTIAL IN INDIA, ESPECIALLY IN MOBILE INTERNET, BROADCASTING AND BROADBAND, MAKES IT THE MOST COVETED TELECOM DESTINATION.”

With tremendous growth potential, the Indian telecom industry is one of the most competitive in the world. The untapped potential in India (especially in mobile internet, broadcasting, and broadband) makes it the most coveted telecom destination. While making huge investments in capital and trying to woo customers with price cuts and offers, telecom players are also moving towards convergence in information content, delivery, and entertainment, which is in line with global standards. This makes it imperative for telecom companies to partner with strong solutions providers with an in-depth knowledge of India’s unique telecom space.

Keeping in mind the ever-present pressure on their margins, we at 1Point1 partner with telecom companies to provide robust, innovative, and flexible solutions that dovetail seamlessly with their cost-cutting initiatives. Our key strength is that we have built a vast and deep capability in the telecom segment. Our team constantly updates itself by its ongoing studying of the industry and customer behavior across various geographies. We have emerged as an innovative solution provider for creating and delivering content and building long-lasting loyalty through effective customer service, which translates into superior value to the end consumers.

Our solutions focus on identifying and analyzing target segments, assessing the customer base, and mapping customers to products/ services. Our strategies are especially designed to capture and retain our clients’ market shares through customer lifecycle services in a multilingual environment. Our best -in- class customer outreach programs target up-selling and cross-selling to current customers and also focus on reacquiring past customers. We have designed best practices to tailor-make services that are in-sync with our clients’ market needs.

1POINT 1 SUPPORTS THE
FOLLOWING SEGMENTS:

- Telecom companies
- Mobile handset companies
- Telecom infrastructure providers
- VAS providers
- DTH service providers
- Media companies

Customer Care

Case Study | Retail | 01.06.15
Growing the Market Share 20% YOY

1Point 1 Knowledge

Case Study | Telecom | 01.06.15
Transforming legacy processes with 1Point 1 Knowledge Solution

BHARTI AIRTEL LIMITED

OUR ROLE

ILMS ( Airtel)

Activity : All prospective customers who want to purchase airtel services leave their details on airtel website, we outcall these customers within 10 mins and help them firm their purchase decision.

Service Excellence (What we do)

1. Improved TAT by over 90%.
2. Made Technology changes to improve connectivity.
3. Training Instruction design changes to ensure learning curve is reduced.
4. Workflow changes to manage lead flow efficiently.
5. Constantly improving productivity and increasing Rev per Seat.
6. Demonstrated flexibility in adapting to process change requirements.
7. Continually evolving and innovating on process and technology to establish higher efficiency.
8. Constantly being rated as the top performing partner by the client.

CLIENT EXPERIENCE

Harsh Talwar.

“With rapid changes in Telecom regulatory practices and cut throat competition, it is imperative to reach potential customers quickly and fulfill their requirements. 1Point1 solutions has adapted to the changes very fast and has enhanced customer experience .They have been handling our customer acquisition business for over 2 years and have been instrumental in fulfilling the Airtel Brand Promise.”


Up
down