TELESHOPPING &
ECOMMERCE

Domestic Call Center
“EVEN WITHIN THE TOP CITIES, CONSUMERS LIKE THE CONVENIENCE OF HAVING A DESIRED GOOD DELIVERED TO THEIR DOORSTEP WITHOUT THE HASSLE OF HAVING TO BATTLE TRAFFIC AND CROWDS.”

Domestic BPO

In the last few years, online shopping and ecommerce has caught the fancy of consumers like never before. Teleshopping companies too, have proliferated with a huge growth in the number of channels. With a lot of brands and products not accessible to smaller cities in India coupled with a rise in the Indian consumers spending capacity and aspiration levels, teleshopping and online shopping have surfaced as a viable option. Even within the top cities, consumers like the convenience of having a desired good delivered to their doorstep without the hassle of having to battle traffic and crowds. Online market places are slowly but surely replacing traditional markets and consumer loyalty is being driven by cost, quality, speed of delivery, and transaction security.

As a solutions partner to teleshopping and ecommerce companies, 1Point1 brings to the table-state-of-the-art technology, industry knowledge and methodologies that cover the handling of the most complex technologies. We offer a wide spectrum of solutions — we help clients to build new online businesses from scratch or even step in to increase conversions on their existing ecommerce websites.

Our cutting-edge analytical solutions provide clients with insights that help them understand their target consumers’ behavior — we draw on these insights to help customize clients’ products and service offerings to maximize sales and profits. Our solutions are backed by strong domain expertise and our ability to integrate technology and service delivery processes.

1POINT1 SUPPORTS THE FOLLOWING SEGMENTS IN THE E-COMMERCE AND TELESHOPPING INDUSTRY:

- Retail
- Travel
- Healthcare
- Education

Teleshopping

Case Study | Telecom | 02.05.2015
Domestic Call Center
1POINT1 helps teleshopping client increase order conversion by 40%.

E-Commerce Travel

Case Study | Teleshopping | 01.06.15
Domestic Call Center
1Point1 Helps Travel Portal Win Back Customers and boost over all revenue by 35%

Consulting Solutions

Case Study | Teleshopping | 01.06.15
Domestic Call Center
BPM with 1Point 1 Consulting Solutions

GETIT Infomedia - Askme

OUR ROLE

ASKME

Activity : Description writing and content development for multiple ecommerce products assigned and be responsible for creating, enriching and updating various ecommerce SKU’s/products content.

1. Service Excellence (What we do)
2. Ability to create forms for multiple products and categories.
3. Deliver output at 99% accuracy levels at all times.
4. Consistently achieving a 10% or more productivity level against evolving targets.
5. Developed online simulated training modules , constant updation of modules.
6. Complete dovetailing of training and quality to reduce learning curve of newer agents And reduce defect %.
7. Demonstrated ability for quick scale up.
8. Constant innovation to improve production efficiency.

CLIENT EXPERIENCE

Amit Bhaskar Menon, Head-Online Fulfillment.

“During all phases of the project, 1Point1 was patient and customer-oriented. They spent the time needed to understand my concepts and expectations as well as the needs of our clients. 1Point1 explained the issues pertinent to the BPO environment and seamlessly integrated them to our requirements. They have demonstrated immense flexibility and are always ready to meet the changing requirements of our Business.”


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