TRAVEL AND
TRANSPORTATION

“WE UNDERSTAND THAT SOURCING AND LOYALTY IN THESE INDUSTRIES IS HEAVILY DEPENDENT ON THE QUALITY OF CUSTOMER INTERACTION.”

All over the world, people are travelling more than they used to — within India, this is even more sharply visible. Rising disposable incomes, events and increased business travel, easy finance availability, cheap airfare and changing lifestyles are all playing a pivotal role in shaping the future of travel in India and abroad. Increasing travel has resulted in the proliferation of the hospitality industry like never before. In tandem with travel, the transportation industry has also seen dramatic growth. All three industries need a capable outsourcing solutions partner to attract, manage and retain customers and also to improve the efficiency and outlay management.

With our innate expertise in each of these industries and a core team of domain experts, we understand and analyze our clients’ operating models and their vision — this helps us to build technology platforms and processes that are geared towards increasing our clients’ market reach and improving their customer experiences, which ultimately culminate into brand loyalty.

When we partner with clients from these industries to provide solutions, we deliver smart and efficient processes that help minimize costs of operations, centralize operations, and drive effectiveness and efficiency. All our processes are backed by specific analytical inputs and strong innovative in-house technologies.

In all three industries, the foundation of trust between the client and customer is a factor of the comfort level between them. We at 1Point1 understand that sourcing and loyalty in these industries is heavily dependent on the quality of customer interaction — we ensure information dissemination through friendly mediums for our clients to ensure customer wellbeing.

1POINT 1 SUPPORTS THE
FOLLOWING SEGMENTS:

- Travel companies
- Passenger transportation
- Cargo & Logistics
- Hospitality

AIRLINE

Case Study | Travel | 02.05.2015
Helps low cost domestic airlines reduce cost of operations & increase profitability.

E-Commerce Travel

Case Study | Teleshopping | 01.06.15
1Point1 Helps Travel Portal Win Back Customers and boost over all revenue by 35%

Premium Travel Portal Client

CLIENT EXPERIENCE

“We chose 1Point1 because of their deep understanding of the domestic travel industry, strong customer care capabilities, insightful customer analytics, and their delivery footprint.”


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