CUSTOMER
CARE

“EXCEED YOUR CUSTOMER'S EXPECTATIONS. IF YOU DO, THEY'LL COME BACK OVER AND OVER. GIVE THEM WHAT THEY WANT - AND A LITTLE MORE.”

SAM WALTON, FOUNDER OF RETAIL GIANT WALMART.

Today, the make or break point for most companies can be the quality of customer care that they offers. More often than not, consumers have a variety of choices and can be fickle if a company does not provide the right kind of services, even with the best of products. We, at 1Point1, understand this - when we collaborate with a company to provide customer services, we focus heavily on efficiency, excellence, retention, loyalty, and satisfaction. We don’t just manage customers, we enhance and build on existing relationships and create brand advocates. We offer a wide variety of customer services and allow our clients to customize solutions to best fit their needs.

Our innovative solutions and strong talent pool, free up our clients to focus on their core competencies-a must in today's environment of economic uncertainty. We step in with our specialized resources so that companies can improve customer satisfaction levels at reduced costs, without the distraction of having to develop and maintain in-house capabilities.

Our keen focus on operational excellence allows our clients to transform the way they influence customer loyalty, retention, and satisfaction, while ensuring cost-efficiency at all times. Our unique, flexible and nimble approach that can adapt quickly to changing demands has allowed our clients to remain relevant, build lasting relationships with consumers, and increase customer loyalty and satisfaction levels. As outsourcing partners, we offer the best of our proficiency and experience, in customer-service-outsourcing solutions, higher customer engagement, enhanced revenues, and a clear competitive advantage.

OUR CUSTOMER CARE
OFFERINGS INCLUDE:

- Customer service
- Customer complaint resolution
- Sales (cross selling and up selling)
- Loyalty program management
- B2B and B2C collection
- HR support
- Computer-aided telephonic interviews (CATI)
- Technical helpdesk
- Specialty helpdesk
- Customer-care analytics
- Social-customer service

AIRLINE

Case Study | Travel | 02.05.2015
Helps low cost domestic airlines reduce cost of operations & increase profitability.

Teleshopping

Case Study | Telecom | 02.05.2015
1POINT1 helps teleshopping client increase order conversion by 40%.

Customer Care

Case Study | Retail | 01.06.15
Growing the Market Share 20% YOY

Bathroom and Accessories Client

CLIENT EXPERIENCE

“1Point 1 has been instrumental in revising training and operational processes to enhance customer experience for our end clients which has contributed in us being rated as a super brand.”


DTH Client

CLIENT EXPERIENCE

“With frequent changes in the DTH market 1Point1 has demonstrated adaptability to the changing business models and yet increased operational efficiency month on month and helped us in increasing our market share.”


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