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JOB PROFILE

    .
    • Create and communicate an overall vision for quality within the company, setting goals and recommending organizational changes to achieve these goals.
    • Communicate the company's quality system to customers.
    • Create an environment conducive to continuous quality improvement and implements systems to nurture quality excellence.
    • Promote consensus and quality throughout the company.
    • Responsible for ensuring smooth set up and functioning of quality compliance at a vertical level to meet business, internal and certification requirements; this involves designing functional level policies and procedures and driving standardization across all clients
    • Responsible for developing process improvement strategy at client / engagement level, planning and execution of projects; managing process improvement program for each business working closely with clients and operations
    • Provides innovative solutions, facilitates and mentors improvement projects; trains and coaches LBBs, Black Belts on improvement projects
    • Develops measures to improvement performance across processes including SLAs
    • Participate in RFIs/ RFPs and provide inputs on transformation and quality management
    • Work closely with client change and operations teams to identify / drive onshore improvement projects for select clients
    • Lead improvement and transformation projects using Digital transformation , Lean, DMAIC and other six sigma methodologies like DFSS etc.
    • Facilitate the sharing of best practices from within and outside the organization and implement them
    • Planning and managing budget and resource allocation for the assigned vertical
    • Business development and solution in select areas; support in RFP, RFI responses from quality perspective.
    • Must have very good knowledge of call Centre functioning and Call Centre metrics
    • Knowledge of all QC tools and QMS
    • To identify process gaps and highlight it to the regional team
    • Continues follow ups on issues escalated to respective stake holders
    • To drive Process Improvement initiatives
    • Must have good analytical skills to conduct various analysis and RCA on weekly/monthly basis
    • Should have good command on MS office (Excel and PPT)
    • Delivering the tasks within strict timelines
    • Review and Regulate SOP
    • Monitor, drive, and execute tasks as per SOP to ensure successful outcomes with Scope, Time, and Cost
    • Attend to Process Escalation and provide effective solutions
    • Should have excellent communication skills (written and spoken)
    • Certified/Trained six sigma green belt is a must
    • Experience of identifying process improvement opportunities.
    • Handling Lean/Six sigma projects - Added advantage
    • Willing to travel to regions as and when required.


    • Compliance -
    • Create sound internal controls and monitor adherence to the defined contract terms
    • Draft and revise department policies, whenever required
    • Conduct audit processes proactively, practices and documents to identify weaknesses of internal departments
    • Evaluate business activities to assess compliance risk
    • Collaborate with external auditors and HR when needed
    • Set plans to manage a crisis or compliance violation
    • Keep abreast of internal standards and business goals
    • Sharing Monthly compliance report with plan of action to respective stake holders
    .


ELIGIBILITY CRITERIA
.
  • Graduate with PG will be preferred
  • Relevant experience of 15+ years in Quality function
  • Should currently be handling National or Regional quality Head position with Domestic/ International BPO
  • Should have worked with the strength of 4000FTSs region wise/ PAN India
  • Should be able to work in round the clock shifts
  • Should have handled a team of at least15 - 20 directly and indirectly reporting in to him
  • Six Sigma Black Belt certifi .15 to 20 years.

  • LOCATION
    .Navi MUmbai.
    JOB PROFILE

      .
      • Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Good Written communication - Client communication capability
      • Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
      • Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like.
      • Client KPI measurement, review with internal team and track in his review with team
      • Ensuring ABCD ranking of his Team (CSA/TL) - Taking initiatives for process improvement.
      • Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. - Study market for process comparison and share analysis with External and Internal customer team
      .


    ELIGIBILITY CRITERIA
    .Qualification - HSC. .
  • Qualification - HSC
  • Experience Min 1- 3 Years as an Am or Sr. TL for more than a year
  • Experience preferred from Airline process
  • Process and product awareness
  • Industry and domain knowledge
  • Regards - Arti Awasthi
  • Contact - 8805315966
  • .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      • Responsibilities
      • Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
      • Agent level feedback for quality and product Reporting basic
      • escalation to supervisor.
      • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint,
      • Outlook, and Excel), and instructional software Good interpersonal
      • skills and communication with all levels of management Organized and
      • able to create multiple timelines, budgets, and schedules Able to
      • multitask, prioritize, and manage time efficiently Excellent
      • leadership, team building, and management skills Encouraging to team
      • and staff, able to mentor and lead Excellent verbal and written
      • communication skills Able to analyze problems and strategize for
      • better solutions Process and product awareness Industry and domain
      • knowledge Team Handling/Interpersonal Skills Customer's centricity
      .


    ELIGIBILITY CRITERIA
    .. .
  • hould know Hindi, English & Marathi.
  • Must have worked a trainer for min 1 year for outbound (Insurance & collections) process.
  • Must have managed BQM, refreshers, calibration, NHT, TNA, TNI, OJT & mock calls
  • Education – Minimum HSC Passed

  • Interested candidates, kindly send your CV to arti.awasthi@1point1.in
  • .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      • Responsibilities
      • 1.Handling database management by using Advanced Excel tools.
      • 2.Should be proficient with Advanced Excel Formulas such as , Pivot Table,Vlookups, Conditional formatting, count IF, Sum IF.
      • 3.Good analytical skills for MIS, number crunching & reporting to internal & external customers.
      • 4.Ensure accuracy and timeliness of reports sent.
      • 5.Organization skills, with an ability to stay focused on assigned tasks.
      .


    ELIGIBILITY CRITERIA
    .. . Experience should be 1-2 yrs in MIS executive profile.
    Should have Good Communication Skill.
    Candidate should from BPO background.
    MIS experience in BPO industry mandatory

    Education – Minimum HSC Passed

    Interested candidates, kindly send your CV to arti.awasthi@1point1.in
    .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      • Django Developer responsibilities include writing and testing code, debugging programs and integrating applications with third-party web services.
      • To be successful in this role, you should have experience using server-side logic and work well in a team.
      • Ultimately, you will build highly responsive web applications that align with our business needs.
      • Responsibilities
      • Write effective, scalable code
      • Develop back-end components to improve responsiveness and overall performance
      • Integrate user-facing elements into applications
      • Test and debug programs
      • Improve functionality of existing systems
      • Assess and prioritize feature requests
      • Coordinate with internal teams to understand user requirements and provide technical solutions
      • Requirements
      • 2 - 3 yrs of experience as Python or Django Web Developer
      • Expert in Python, with knowledge of Django Web Framework
      • Working knowledge of MSSQL and MySQL
      • Fair understanding of building APIs
      • Bonus points for Celery, RabbitMQ
      • Good understanding of front-end technologies, such as JavaScript, HTML5,AngularJS and CSS3
      • Understanding of accessibility and security compliance
      • Knowledge of user authentication and authorization between multiple systems, servers, and environments
      • Familiarity with event-driven programming in Python
      • Strong unit test and debugging skills
      .


    ELIGIBILITY CRITERIA
    .. .
  • 2 - 3 yrs of experience as Python or Django Web Developer
  • Interested candidates, please send your resume to Kanika.parashar@1poin1.in .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      • Candidate should be familiar and comfortable with Asterisk latest version.
      • Preference would be given to having experience on IVR and Call Center application development.
      • Hands on experience in multiple SIP Servers.
      • Asterisk integration with PSTN is preferred.
      • Experience in interfaces like EAGI, Fast AGI and AGI.
      • Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
      • Scripting with Shell, Perl, Python.
      • Experience in installing Hosted VoIP
      • Strong Knowledge in PBX, SIP, RTP protocols.
      • Strong knowledge of multi-asterisk server architecture
      • Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
      • Worked on Queue, IVR and Voicemail related applications.
      • Expert in Asterisk installation, configuration and troubleshooting.
      • Expert knowledge installing and configuring Asterisk with PSTN card.
      • R & D skills in Asterisk.
      • Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)
      • Good knowledge of SIP and IAX
      • Ability to test and troubleshoot Asterisk applications/issues
      .


    ELIGIBILITY CRITERIA
    .. .
  • Experience – 2-5 years
  • UG :B.Tech/B.E. in Computers, BCA in Computers
  • PG :MCA in Computers, M.Tech in Computers Interested candidates, please send your CV on kanika.parashar@1point1.in
  • .

    LOCATION
    .Mumbai, Gurgaon or Bangalore.
    JOB PROFILE

      .
      • Develop instructional material for sales trainees.
      • Develop communication skills in sales and marketing people.
      • Assist and coordinate with marketing and sales departments.
      • Ensure that the training is conducted within the budgetary limits.
      • Plan, schedule and provide training for sales personnel.
      • Teach and instruct marketing trends and methods to sales personnel.
      • Provide training in customer relationships.
      • Provide training and drive sales personnel in achieving hundred percent outcomes.
      • Ensure compliance of corporate policies, standards and procedures.
      • Conducting skills gap analyses to identify areas of improvement
      • Designing training curricula within time and budget constraints
      • Producing physical and digital educational material (e.g. videos and case studies)
      • Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session.
      • For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity.
      • Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.
      • Conduct skills gap analyses to identify areas of improvement
      • Design training curricula within time and budget constraints
      • Produce physical and digital educational material (e.g. videos and case studies)
      • Onboard new salespeople
      • Coordinate individual and team performance review sessions to discuss strengths and weaknesses
      • Monitor sales objectives and results
      • Collect feedback from trainees and managers about training courses
      • Report on impact of training programs (e.g. sales achieved)
      • Liaise with external trainers or industry professionals and organize seminars
      • Maintain updated records of training material, curricula and costs
      .


    ELIGIBILITY CRITERIA
    .. .
  • Proven work experience as a Sales Trainer or similar role
  • Experience in a sales position is a plus
  • Ability to manage the full training cycle, including in-person activities and web-based learning
  • Hands-on experience with e-learning platforms
  • Excellent organizational skills
  • Solid communication and presentation abilities
  • BSc degree in Education, Human Resources or relevant field
  • Additional cert

  • LOCATION
    .Bangalore.
    JOB PROFILE

      .
      • Working as a Team leader in outbound Collection for at least one year.
      • Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
      • Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
      • Enforce adherence to security and data protection within organization.
      • Facilitate and implement process improvement ideas to improve efficiency.
      • Proactively identify problems and presenting solution
      • Maintain good rapport with the team and ensure people bonding.
      • Proper handholding of new CREs to ensure retention
      • Listen to CRE calls, share coach team and feedback on performance.
      • Handle customer escalations
      • Ensure that employees adhere to rostered shift thus resulting in low shrinkage
      • Ensure CREs complete their net Login hours and other KPIs.
      • Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
      • Manage, Lead & motivate the CREs to ensure their commitment and engagement.
      • Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
      • Ensure adherence to committed quality, accuracy & turnaround of the processes
      • Industry and domain knowledge
      • Customer centricity
      • Basic MS Excel, Word and Outlook
      • Written and spoken communication
      • Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
      • Able to take quick and rational decision with knowledge of likely impact for basic issues.
      .


    ELIGIBILITY CRITERIA
    .. .
  • Should have minimum 1 year experience in team Lead/Acting team leader.
  • Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele-collection Background.
  • Contact Details - Interested candidates please forward your CV at g.karthick@1point1.in
  • Language Skills - English, South languages
  • .

    LOCATION
    .Bangalore.
    JOB PROFILE

      .
      • Experience in Team Leader -voice process (Inbound- Customer Support) or at least one year.
      • Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
      • Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
      • Enforce adherence to security and data protection within organization.
      • Facilitate and implement process improvement ideas to improve efficiency.
      • Proactively identify problems and presenting solution
      • Maintain good rapport with the team and ensure people bonding.
      • Proper handholding of new CREs to ensure retention
      • Listen to CRE calls, share coach team and feedback on performance.
      • Handle customer escalations
      • Ensure that employees adhere to roster shift thus resulting in low shrinkage
      • Ensure CREs complete their net Login hours and other KPIs.
      • Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
      • Manage, Lead & motivate the CREs to ensure their commitment and engagement.
      • Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
      • Ensure adherence to committed quality, accuracy & turnaround of the processes
      • Industry and domain knowledge
      • Customer centricity
      • Basic MS Excel, Word and Outlook
      • Written and spoken communication
      • Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
      • Able to take quick and rational decision with knowledge of likely impact for basic issues.
      .


    ELIGIBILITY CRITERIA
    .. .
  • Should have minimum 1 year experience in team Lead/Acting team leader.
  • Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele collection Background
  • Language Skills – English, Odiya, Telugu, Tamil, Hindi & Kannada
  • Contact Details - Interested candidates please forward your CV at g.karthick@1point1.in
  • .

    LOCATION
    . Bangalore .
    JOB PROFILE

      .
      • Monitoring agent calls and provide feedback
      • Analyzing portfolio performance through calls monitored and performance reports
      • Improving performance through interventions
      • Leading and participating in client calls Continuous portfolio performance improvement
      .


    ELIGIBILITY CRITERIA
    .. .
  • Prior experience of call monitoring. Good interpersonal skills.
  • Excellent Communications Skills (Both Written & Verbal)
  • Should have knowledge in providing feedback, calibration. Ability to transfer knowledge & check applicability
  • Self-Starter, Flexible and Willing to Stretch for Business Need
  • Computer knowledge which includes word, excel, power point. Graduate degree preferred but can consider HSC or Diploma holder

  • LOCATION
    .Bangalore.
    JOB PROFILE

      .
      • Should be having good Experience of Team Handling/ Rostering
      • Should be from Inbound Process
      • Must be a Graduate or equivalent
      • Fluent in Hindi and English
      • Able to communicate confidently and politely, with good speaking skills
      • Must have knowledge about CRM
      • Must have knowledge on Dialer solution/ Dialer Strategy
      • Should have fair of incident management
      • Should have handled ticket count in current profiles.
      .


    ELIGIBILITY CRITERIA
    .. .
  • Experience of at least 3 years in a Call Centre providing IT Support
  • Prior experience of managing operations of entire shift, managing shift- rosters and assigning responsibilities.
  • Effective problem-solving and decision making skills. Contact Person - Interested candidates please forward your CV at kanika.parashar@1point1.in
  • .

    LOCATION
    .Gurgaon.
    JOB PROFILE

      .
      • Transaction Quality to meet Customer Experience
      • Conduct regular Audits check on team and daily governance
      • Manage Team and allocate responsibilities
      • Responsible to manage RCA/Escalation
      • Design Calendar for Calibration/Tape Review Must have done analysis on quality parameters.
      • Grooming of QA(team members)
      • Preparing data for MBR, QBR, reviews etc
      • Client management. keen understanding on Process Improvement Six Sigma Green Belt Preferred.
      .


    ELIGIBILITY CRITERIA
    .. .
  • Qualification – HSC
  • Interpersonal Skills, Good Communication
  • Knowledge and understanding of NPS, Csat, fatal, variance etc
  • Contact Details-Interested candidates can mail their resumes on Arti.awasthi@1point1.in
  • .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      • Working as a Team leader in outbound Collection / Sales/Lead Generation for at least one year.
      • Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
      • Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
      • Enforce adherence to security and data protection within organization.
      • Facilitate and implement process improvement ideas to improve efficiency.
      • Proactively identify problems and presenting solution
      • Maintain good rapport with the team and ensure people bonding.
      • Proper handholding of new CREs to ensure retention
      • Listen to CRE calls, share coach team and feedback on performance.
      • Handle customer escalations
      • Ensure that employees adhere to roster shift thus resulting in low shrinkage
      • Ensure CREs complete their net Login hours and other KPIs.
      • Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
      • Manage, Lead & motivate the CREs to ensure their commitment and engagement.
      • Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
      • Ensure adherence to committed quality, accuracy & turnaround of the processes
      .


    ELIGIBILITY CRITERIA
    .. .
  • Industry and domain knowledge
  • Customer centricity
  • Basic MS Excel, Word and Outlook
  • Written and spoken communication
  • Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
  • Able to take quick and rational decision with knowledge of likely impact for basic issues.
  • Should have good communication in English (Written &am

  • LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      • To meet daily the employees and building up repo with them
      • Knowing and resolving their issues-Grievance Handling
      • Maintaining the calendar and planning various activity like Fun activity, weekly activities, monthly activities, R&R Birthday or anniversary celebration.
      • Warning letter and PIP
      • Exit management
      • Attrition Management
      .


    ELIGIBILITY CRITERIA
    .. .
  • Candidate should have worked in HR Generalist/ER Role for atleast 1.5 yr. in any BPO
  • Should have good communication
  • Should have good excel skills/MIS
  • Should be presentable and pleasant.
  • Should have good interpersonal skills
  • Confident
  • Contact Person - Interested candidates can share their resumes on Arti.awasthi@1point1.in
  • .

    LOCATION
    .Gurgaon.
    JOB PROFILE

      .
      • Understanding the manpower Requirements
      • Sourcing the relevant profiles from various portals/Sources
      • External (referral, portal, campus, contact conversion)
      • Screening the sourced profile and taking face to face interviews of candidates in pipeline.
      • Lining up candidates according to the parameters and Requirement
      • Interview coordination
      • Achieving and exceeding the set Hiring targets
      • Coordinating with the Stakeholders
      • Must be good in Negotiation Skills
      • Must have done bulk hiring for BPO's & contact centre.
      • Willing to come with a target oriented area in terms up completion of hiring given for a month.
      • Managing coordination, mass hiring, and initial screening.
      .


    ELIGIBILITY CRITERIA
    .. .
  • Good communication
  • Confident , Aggressive & Enthusiastic
  • Must be Graduate
  • Minimum 2 Yrs experience in Bulk Hiring (Voice Process) in any renowned BPO.
  • Should be Target Oriented
  • Contact Person - Interested candidates can share their resumes on Arti.awasthi@1point1.in
  • .

    LOCATION
    .Gurgaon.
    JOB PROFILE

      .
      • Team Handling
      • Roster setting
      • Controlling attrition
      • Shrinkage controlling
      • Performance Management
      .


    ELIGIBILITY CRITERIA
    . Graduate in any stream 12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream . . 1 to 6 years of experience in customer services/Sales / BPO/KPO Have managed 15-20 FTE for Voice Process

    LOCATION
    . Navi Mumbai .
    JOB PROFILE

      .
    • Please find below the JD details as required.
    • He/she should be Graduate
    • Should be graduate in any stream.
    • Should have minimum 1 year experience in back-Office process.
    • Should have basic knowledge of excel, word and PowerPoint.
    • Should have knowledge of preparing reports.
    • Should have good communication skills (verbal and written) to interact with MGL officers.
    • Need knowledge of back-Office process and methods to drive the process effectively.
    • Should be ready to work in the environment of system and manual tasks.
    • .


    ELIGIBILITY CRITERIA
    .Graduation . .1-3 yrs as a Team Leader in Non-Voice process..

    LOCATION
    .Navi Mumbai.
    JOB PROFILE

      .
    • 1.Handling database management by using Advanced Excel tools
    • 2.Should be proficient with Advanced Excel Formulas such as , Pivot Table, Vlookups, Conditional formatting, count IF, Sum IF
    • 3.Good analytical skills for MIS, number crunching & reporting to internal & external customers
    • 4.Ensure accuracy and timeliness of reports sent
    • 5.Organization skills, with an ability to stay focused on assigned tasks
    • .


    ELIGIBILITY CRITERIA
    .Should have Good Communication Skill.
    Candidate should from BPO background.
    MIS experience in BPO industry mandatory.
    . .1-2 yrs in MIS executive profile..

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
    • Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc. as defined for his level
    • Agent level feedback for quality and product
    • Reporting basic escalation to supervisor
    • Must have managed BQM, refreshers, calibration, NHT, TNA, TNI, OJT & mock calls
    • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
    • Good interpersonal skills and communication with all levels of management
    • Organized and able to create multiple timelines, budgets, and schedules
    • Able to multitask, prioritize, and manage time efficiently
    • Excellent leadership, team building, and management skills
    • Encouraging to team and staff, able to mentor and lead
    • Excellent verbal and written communication skills
    • Able to analyze problems and strategize for better solutions
    • Process and product awareness
    • Industry and domain knowledge Team Handling/Interpersonal Skills Customer's centricity.


    ELIGIBILITY CRITERIA
    .Should know Hindi, English & Marathi. .Must have worked a trainer for min 1 year for outbound (customer service, sales & collections) process.

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
    • Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Good Written communication - Client communication capability
    • Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
    • Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like.
    • Client KPI measurement, review with internal team and track in his review with team
    • Ensuring ABCD ranking of his Team (CSA/TL) - Taking initiatives for process improvement
    • Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. - Study market for process comparison and share analysis with External and Internal customer team
    • .


    ELIGIBILITY CRITERIA
    .Qualification HSC. .
  • Experience Min 1- 3 Years as an Am or Sr. TL for more than a year
  • Experience preferred from Inbound process
  • Process and product awareness
  • Industry and domain knowledge
  • .

    LOCATION
    .NAVI MUMBAI.