GO BEYOND
THE POSSIBLE


CURRENT OPENINGS

FILTER BY:

FEATURED

JOB PROFILE

    .
  • Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Good Written communication - Client communication capability
  • Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
  • Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like.
  • Client KPI measurement, review with internal team and track in his review with team
  • Ensuring ABCD ranking of his Team (CSA/TL) - Taking initiatives for process improvement
  • Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. - Study market for process comparison and share analysis with External and Internal customer team
  • .


ELIGIBILITY CRITERIA
.Qualification HSC. .
  • Experience Min 1- 3 Years as an Am or Sr. TL for more than a year
  • Experience preferred from Inbound process
  • Process and product awareness
  • Industry and domain knowledge
  • .

    LOCATION
    .NAVI MUMBAI.