- Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Good Written communication - Client communication capability
- Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
- Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like.
- Client KPI measurement, review with internal team and track in his review with team
- Ensuring ABCD ranking of his Team (CSA/TL) - Taking initiatives for process improvement
- Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. - Study market for process comparison and share analysis with External and Internal customer team
.Qualification HSC. .Experience Min 1- 3 Years as an Am or Sr. TL for more than a year Experience preferred from Inbound process Process and product awareness Industry and domain knowledge.