CUSTOMER CARE
Businesses cannot exist without consumers and to achieve the desired levels of revenues and profitability from operations, a culture of customer service must prevail throughout the organisation.
PROCEEDINGS
WITH INNOVATIVE
TECHNOLOGY
Bringing together the collective strengths of skilled customer care professionals, streamlined processes, and innovative technology, we help you deliver consistent business impact. We know that more than anything else, customer experience is about perception. It is the overall impression your clients have of your business – the aggregate of all their contacts and touchpoints with your services.
By combining the personal expertise of our executives with analytics and automation we deliver customer services that consistently radiate positive vibes of your brand. The team’s firm focus on QoS ensures that you retain your existing customers and keep winning new ones.
Our multi-channel contact centre solutions for customer interactions are provided in more than 10 languages for a range of industries including telecom, banking and finance, insurance, retail, e-commerce, travel & hospitality and utilities.
Service, compliance and quality work in harmony at 1Point1. We track and meet our service level agreements and deliver the value that we commit for your enterprise. Our team is familiar with the evolving ways of doing business and we establish new metrics for customer satisfaction at each milestone of consumers’ journey.
1Point1’s thoughtfully designed suite of contact centre solutions for customer service will help you elevate your clients’ experience to the next level. And the total business value we deliver, goes beyond cost savings and process efficiencies.