Robust back office support is vital to any organisation delivering direct services to its customers.
Technology has never been more mainstream and today consumers use multiple channels to interact with a business and demand personalised services. On the other hand, updating web content, replying to e-mails, attending to chat windows, and listening to customers on social media while also managing mainstream operations can be overwhelming for businesses.
By partnering with 1Point1 for back office support, you can concentrate on your core business activities while we ensure that you have a competitive advantage in managing your administrative functions and customer interactions.
We offer a spectrum of services required by
enterprises to stay customer-centric and
invigorate their brand value.
With a comprehensive suite of manual processes and cloud-based models, 1Point1 help you address all your email challenges. These include eliminating downtime, minimising the risk of data loss and eradicating spam & viruses. We deploy the necessary software systems to filter out unauthorised media attachments in emails sent into and out of your network.
Our strengths in technology deployment, software design, analytics, and customer service enable us to provide a suite of services required by modern enterprises. We help our clients address the new challenges brought by changing consumer expectations, market complications, emerging completion and regulatory pressures.
As hyper connectivity and digital technologies
transform the landscape in unprecedented ways,
we will help you market your business offerings
faster than your competitors. And we ensure that
your customer service capabilities through web
and digital devices stay in line consistently
please your patrons. completion and
A qualified team of data
analysts, customer service
agents, content authors,
social media managers and
software developers nurtures
the back office support
functions for 1Point1’s clients.
We are committed to delivering optimal transformational results for your business with our solutions.
With our services, we enable your organisation to:
customer care across
response time for customer
queries and complaints
the risks of downtime and
data loss caused by cyber
new technologies for better
more capital for new
UNDERPINNED BY A FOCUS ON QUALITY AND PERSONALISATION. WE HUMANISE YOUR BRAND MAKING IT MORE APPROACHABLE AND RESPONSIVE TO CUSTOMER NEEDS.