BACK
OFFICE SERVICES
Robust back office support is vital to any
organisation delivering direct services
to its customers.
Technology has never been more mainstream and today
consumers use multiple channels to interact with a business
and demand personalised services. On the other hand, updating
web content, replying to e-mails, attending to chat windows,
and listening to customers on social media while also managing
mainstream operations can be overwhelming for businesses.
By partnering with 1Point1 for back office support, you can
concentrate on your core business activities while we ensure
that you have a competitive advantage in managing your
administrative functions and customer interactions.
We offer a spectrum of services required by
enterprises to stay customer-centric and
invigorate their brand value.
TAILORED
SOLUTIONS
EMAIL MANAGEMENT
CONTENT MANAGEMENT AND UPDATES
WEB CHATS
SOCIAL MEDIA MANAGEMENT
With a comprehensive suite of manual processes and cloud-based models, 1Point1 help you address all your email challenges. These include eliminating downtime, minimising the risk of data loss and eradicating spam & viruses. We deploy the necessary software systems to filter out unauthorised media attachments in emails sent into and out of your network.
Our strengths in technology deployment, software design, analytics, and customer service enable us to provide a suite of services required by modern enterprises. We help our clients address the new challenges brought by changing consumer expectations, market complications, emerging completion and regulatory pressures.
As hyper connectivity and digital technologies
transform the landscape in unprecedented ways,
we will help you market your business offerings
faster than your competitors. And we ensure that
your customer service capabilities through web
and digital devices stay in line consistently
please your patrons. completion and
regulatory pressures.
THE 1POINT1
ADVANTAGE
A qualified team of data
analysts, customer service
agents, content authors,
social media managers and
software developers nurtures
the back office support
functions for 1Point1’s clients.
We are committed to delivering optimal
transformational results for your business
with our solutions.
With our services, we enable your organisation to:
UNDERPINNED BY A FOCUS ON QUALITY AND PERSONALISATION. WE HUMANISE YOUR BRAND MAKING IT MORE APPROACHABLE AND RESPONSIVE TO CUSTOMER NEEDS.