LK, as we lovingly call him, is a visionary thought leader in the customer experience industry, in his experience spanning over 1.5 decades he has been in key leadership roles at reputed organisations like Wipro, Concentrix, Aditya Birla group, Karvy and others. He believes in creating seamless Customer Experince ecosystem by effectively deploying, prevalent and next generation technologies, process reengineering methods and advance data analytics.
His academic training in psychology, has prepared him to comprehend consumer, employee and suppliers behaviour meaningfully to create intelligent and intuitive business solutions. His love for technology and acumen earned from working in the telecom, IT/ITES, E-com industries has helped him in designing and deploying cutting edge tech products encompassing, work groups like, operations, training, quality, finance, HR and IT infra.
He is a proponent of liberalisation and building robust, open, solution oriented & Morden organisation. He is a people manager and has authored more than 50 articles on the subject of organisation building and customer experience, among other socially relevant disciplines.