Abdul is enriched with 19+ years of experience in ITES / BPO industry. He has managed various domains such as telecom, e-commerce, retail, etc. for international as well as domestic customers. During these years, he had managed multiple functions like operations, projects, solutions & transitions, training, business analytics and business development.
He is an engineering graduate in Computer science with an MBA in Operations & Systems. He is also certified in Embedded systems, ITIL V3 foundation and PSS (Professional Selling Skills by achieveglobal).
In the past, he has worked with companies like Optimus outsourcing ltd (A Polaris company), Carphone warehouse UK ltd, Hinduja Global Solutions, Aegis.
He had played pivotal role in inducting world's largest ecommerce account into HGS, where he had bagged the "Customer Obsession Award" for the consecutive 2 quarters. He strongly believes in Diversity in Inclusion and drives within his team to reach 50:50 ratio under all his span of control.