Contact Center Services

CONTACT
CENTRE SERVICES

business process management (BPM), BPM Services, social media, mobility, automation, and the Internet of Things (IoT), Cost advantage, Better infrastructure & technology, access to skilled resources, Branding, Increased agility












The enterprises today are constantly evolving and they need to offer services that are highly customer- centric and delivered with agility.

The conventional business models curb an organisation’s ability to adapt to evolving technological changes and customer expectations. To manage the uncertainties in their markets more effectively, businesses need to bring strategic changes to their operations and also be ready for upcoming transformation.

At 1Point1 we understand your priorities and help you achieve your SLA’s and operational excellence with the balanced combination of technology and soft skills. We support you in optimising your real-time decision making abilities.




When you outsource your business processes to 1Point1 we deliver high levels of customer experience while also managing risks and achieving targeted business outcomes.

TAILORED
  SOLUTIONS



CUSTOMER CARE

SALES AND LEADS GENERATION

DEBT MANAGEMENT AND COLLECTIONS

CUSTOMER AND COLLECTIONS

1Point1 optimises your contact centre proceedings. Bringing together the collective strengths of skilled customer care professionals, streamlined processes, and innovative technology, we help you deliver consistent business impact.







We help you materialise a wider spectrum of performance targets in terms of more sales, improved customer satisfaction, greater market share, better levels of employee engagement & productivity and higher value for stakeholders.

Our contact centre services delivery makes a tangible difference to the way our clients’ businesses operate and we ensure that they get consistently higher levels of outcomes at the scales they need. We will help you uncover hidden insights in your industry and markets to propel faster business growth.

THE 1POINT1
ADVANTAGE




1Point1 has been a friendly partner to some of the leading brands across industries and helped them drive core process transformation.

Our process engineers, CRM executives, lead generation analysts and back office professionals together bring vast experience in operations design, digitalisation, simplification and synchronisation. These enable us to accelerate innovative transformation for your organisation.

We redesign your operations to:

LET 1POINT1 COMBINE

ANALYTICS, TECHNOLOGY AND INDUSTRY’S BEST PRACTICES IN A DIFFERENTIATED WAY AND GENERATE REAL VALUE FOR YOUR ORGANISATION.









BACK OFFICE SERVICES
TECHNOLOGY SERVICES