Communication service providers (CSPs) today face radical changes in their industrial environment.
While they have been trying to enforce leaner operations, the very mechanics of managing operations have also changed with technology and there is a constant need to adopt better business models. The CSPs need to translate their legacy communication services to IP broadband, cloud and IT platform solutions with a greater focus on improving customer experience. They are expected to optimise high speed internet, wireless networks, hosted VoIP and IPTV. To serve the widening base of business clients, they must also invest in IoT and data analytics.
By partnering with an end-to-end telecom service provider, CSPs can realise such business goals with efficient cost-structures and low time-to-market.
Our Telecom BPO SOlutions help businesses to reinvent their operations with agile, scalable networks and new IT platforms that generate internal efficiencies.
We leverage our domain expertise and apply deep industry insights to help our clients achieve top and bottom-line growth, cost efficiency, business agility, and better decision making.
robust, innovative, and flexible solutions that dovetail seamlessly with their cost-cutting initiatives
long-lasting loyalty through effective customer service
better interaction with customers and faster resolution of concerns
the quality of managed business assets
We also help CSPs to understand and respond to their customer’ changing needs and build predictive models to achieve subscriber attention and advocacy. Our telecom service specialists have bypassed the traditional passive approach to address challenges. By tirelessly analysing technology and consumer usage patterns, we add value to end-users’ experience and help our clients reduce their operating costs. Connect with 1Point1 to deliver insights-drive and integrated services to your customers in a competitive CSP landscape.
“With rapid changes in Telecom regulatory
practices and cut throat competition, it is
imperative to reach potential customers quickly
and fulfill their requirements. 1Point1 solutions
has adapted to the changes very fast and has
enhanced customer experience. They have been
handling our customer acquisition business for
over 2 years and have been instrumental in
fulfilling the Airtel Brand Promise.”
HARSH TALWAR - MANAGER