BPM Solutions

TELECOM AND BROADCASTING
BPO SOLUTIONS

business process management (BPM), BPM Services, social media, mobility, automation, and the Internet of Things (IoT), Cost advantage, Better infrastructure & technology, access to skilled resources, Branding, Increased agility












Communication service providers (CSPs) today face radical changes in their industrial environment.

While they have been trying to enforce leaner operations, the very mechanics of managing operations have also changed with technology and there is a constant need to adopt better business models. The CSPs need to translate their legacy communication services to IP broadband, cloud and IT platform solutions with a greater focus on improving customer experience. They are expected to optimise high speed internet, wireless networks, hosted VoIP and IPTV. To serve the widening base of business clients, they must also invest in IoT and data analytics.

By partnering with an end-to-end telecom service provider, CSPs can realise such business goals with efficient cost-structures and low time-to-market.

CO-CREATING BETTER
OUTCOMES WITH 1POINT1






Our Telecom BPO SOlutions help businesses to reinvent their operations with agile, scalable networks and new IT platforms that generate internal efficiencies.
We leverage our domain expertise and apply deep industry insights to help our clients achieve top and bottom-line growth, cost efficiency, business agility, and better decision making.


Our BPM solutions for the telecom and broadcasting sector
enable service providers to:



By partnering with 1Point1, service providers can empower their technical teams to proactively address network problems while also maintaining cost control.

We also help CSPs to understand and respond to their customer’ changing needs and build predictive models to achieve subscriber attention and advocacy. Our telecom service specialists have bypassed the traditional passive approach to address challenges. By tirelessly analysing technology and consumer usage patterns, we add value to end-users’ experience and help our clients reduce their operating costs. Connect with 1Point1 to deliver insights-drive and integrated services to your customers in a competitive CSP landscape.





CLIENT SPEAK

“With rapid changes in Telecom regulatory practices and cut throat competition, it is imperative to reach potential customers quickly and fulfill their requirements. 1Point1 solutions has adapted to the changes very fast and has enhanced customer experience. They have been handling our customer acquisition business for over 2 years and have been instrumental in fulfilling the Airtel Brand Promise.”

HARSH TALWAR - MANAGER

DTH CLIENT

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TESTMONIALS CASE STUDY