A changing customer mindset is creating significant shifts in the travel and hospitality industry.
While this sector has been an early adopter of technology and the same has improved its efficiency in serving customers, there are still a number of challenges to address. The new generation customers who are ready to splurge on their holidays have high expectations from travel booking agencies, hotels, price aggregators, and transportation modes. Players in this industry are always searching for new ways to improve their operations, customer service, asset maintenance, and generate sustainable profitability.
1Point1 helps its clients shape millennial travel experiences with e-commerce and highly personalised services. We help our clients improve their quality of service (QoS) at every touch point of their operations
The hospitality industry experts at 1Point1 deliver customised solutions to create better experiences for both leisure and business travellers.
We re-envision our clients’ existing business frameworks for a holistic revamp of their systems and services
with social media to influence
travel & lodging decisions,
retain customers and gain new
business insights from data to drive cost reduction and improve performance
the IT landscape to connect digitally with customers, suppliers and employees for more efficient operations
new ways to engage with the customer and offer them tailored holiday packages in preferred budgets
every aspect of HR for sustained performance and to drive customer advocacy in a service-dominated industry
managed services to streamline supply
chain management for hotels with focus
on improving top line growth and
And that’s exactly what we work for. With real time data from
both online and offline channels, we improve demand -
forecasting, guest-profiling and resource planning. Your
customers plan their holidays in advance, they explore multiple
options to get the best prices for hotels and transport. They are
also quick to share their thoughts on your services through a
plethora of social media platforms. We help you deploy
thoughtful strategies and custom IT tools to give them the
experience they seek.
Connect with 1Point1 to create unique business models and better ways of working for pleasing travel stories that your guests will love to share with others.
“With rapid changes in Telecom regulatory
practices and cut throat competition, it is
imperative to reach potential customers quickly
and fulfill their requirements. 1Point1 solutions
has adapted to the changes very fast and has
enhanced customer experience. They have been
handling our customer acquisition business for
over 2 years and have been instrumental in
fulfilling the Airtel Brand Promise.”
HARSH TALWAR - MANAGER