CURRENT OPENINGS

Knowledge /Skills

• Excellent communication skills
• Ability to formulate strategy for manpower planning along with HR head
• Expert in bulk and lateral/ corporate hiring as per requirement
• Ability to implement strategies to ensure timely acquisition of quality talents
• Should be hands on with the Job Portals and social networking site with low dependency on Vendors
• Strong negotiation and presentation skills. Ability to communicate with internal and external customers in a persuasive, comprehensible manner demonstrating an understanding of their needs.
• Leadership Skills: Ability to manage a team of 15 recruiters
• Customer Focus: Passionately meets or exceeds customer expectations by understanding the requirement of different businesses
• Relationship building: Builds effective relationships through positive communication, honesty and trust.
• Cost Management: Maintain low cost of recruitment and ensure budget, schedules and performance requirements are met
• Goal Setting / Short Term Planning: Achieves results by firm prioritization, setting realistic goals, analysis and decision-making. Shows tenacity in achieving results.
• Problem Solving: Ability to understand and business issues and put a relevant plan in place to address them and subsequently manage stakeholder expectations
• Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Takes full ownership of the task at hand.
• Innovation: Embraces creativity, innovation and is open to new ideas. Innovates to improve current working practices to provide business opportunities and results.
• Statistical/analytical skills
• High energy individual with creative and interpersonal abilities to problem solving.
• High on Execution and deadline driven
• Desirable: Out of box thinker

• Should have an excellent understanding of the Domestic BPO hiring. Must have relevant and essential experience in the bulk hiring.
• Should have done bulk hiring for Telecom, BFSI and other sectors, like Retail, E-Commerce etc in Mumbai/ other locations.
• Ability to work in a high pressure environment.
• 6. Ability to hire 500+ candidates per month with little or no support from vendors.

• Controlling people attrition and absenteeism by being People focused with orientation of resolving people related issues. Giving adequate time to all people in his team.
• Quality and customer focused by ensuring the quality targets and activities are planned and controlled.
• Process metrics management like ACHT, Sales, Dial out, Conversions, Login hrs, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
• TL/AM level feedback for quality and product
• Escalation to supervisor.
• Able to project client escalation and control proactively
• Able to communicate to client for hep required and escalations
• Data base management
• Dialler strategy.
• Measure and ensure client KPI
• Coordinate with support functions for team approach
• Billing as per approved count
• Reviews with client and internal management
• Able to give the process improvement suggestions
• Ensuing billing and collections on the time.
• Coordinate with internal functions for support required.

• Team Handling
• Roster setting
• Controlling attrition
• Shrinkage controlling
• Performance Management

• Team Handling
• Answers inquiries by clarifying desired information
• Researching, locating, and providing information
• Fulfills requests by clarifying desired information
• Completing transactions; forwarding requests
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

• Team Handling
• Answers inquiries by clarifying desired information
• Researching, locating, and providing information
• Fulfills requests by clarifying desired information
• Completing transactions; forwarding requests
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

• Team Handling
• Answers inquiries by clarifying desired information
• Researching, locating, and providing information
• Fulfills requests by clarifying desired information
• Completing transactions; forwarding requests
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

• Team Handling
• Answers inquiries by clarifying desired information
• Researching, locating, and providing information
• Fulfills requests by clarifying desired information
• Completing transactions; forwarding requests
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features